Frequently asked questions
How do I place an order
Using our website images or the Richardson 2024 catalogue link on our home page
determine what your requirements are and email us your requirement including Picture
files if decorated.
Our email link is available at the top of every page and we will respond with a quote.
Once we have settled on your requirement we will forward an invoice for payment.
Do I need to finalise payment before delivery
Yes, as the caps are imported direct from the USA returns
are not financially viable and payment is required up front.
Of course incorrect shipments and faulty product (approved by the manufacturer) will be replaced and in this case we will pick up the unused headwear.
Do I get art work to approve before production
Yes, Richardson as a part of production supply a design sheet
showing thread colours, areas of 3D/ Special process where applicable
and sizesof the Logo/s. Note this is a part of production and is not available
before payment of invoice.
Local decoration will include some form of mock up depending on the process.
Can I chose my thread colours
Richardson use a standard pallet of thread colours to keep inventory under control.
These colours can be viewed using the" thread colour chart link" top of this page.
They do not offer corporate PMS colouring.
Local embroiderer will asses best match.
Can you tell me the PMS colours of the cap
No, As a guide the thread colours are a close match to the cap and this is the
only guide available.
EG: Navy thread PMS as shown in the chart will be close to a Navy cap.
We can assist you with this.
Do you have Hi-Res Images of the headwear.
Yes, We can offer Hi-Res images on most Richardson models.
Please ask and we can supply.
What quantities can I order in blank headwear.
Blank Caps can be ordered in these quantities that fit the shipping boxes.
More can be ordered and Richardson will work out best box combinations.
Models, colours and sizes where applicable can be shipped together.
What quantities can I order in decorated headwear from Richardson.
Decorated headwear has a minimum order of 48 pieces from Richardson with
a minimum of 12 pieces per model per colour and sizes can be mixed.
Delivery times vary per process but generally run from 4 to 7 weeks delivered.
Some high end processors have a minimum of 72 pieces.
What decoration can be done in Sydney
Many of the processors from Richardson can be done in Sydney.
Please ask using the Email Us link top of this page.
What quantities can I order in for local decoration in Sydney
Local decoration has a minimum of 24 Pieces and then multiples as per
blank headwear quantities.
Where can I see decoration processors available.
Select the link top of this page "decoration" for a guide.
Are we able to get a design mock from you.
Generally yes. let us have your model and colour along with some design files and send them through using the Email Us link top of this page and we shall see what we can do.